Nomia E-Commerce Platform – Refund Policy
Effective Date: January 3, 2026
At Nomia (www.nomia.com.ng), we are committed to providing you with a seamless shopping experience. This Refund Policy explains the circumstances under which refunds may be issued and how they are processed.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The product received is defective, damaged, or significantly different from its description.
- An order is cancelled before it has been shipped, and payment has already been made.
- Duplicate or incorrect charges are made to your account.
2. Non-Refundable Items
Refunds will not be issued for:
- Products that have been used or altered after delivery.
- Products that were delivered as described but the user simply changed their mind.
- Digital products or services once accessed or downloaded (unless defective).
3. Refund Request Process
To request a refund:
- Contact Nomia Customer Support within 7 days of receiving the product.
- Provide your order number, payment details, and reason for the refund request.
- Nomia may request evidence of damage, defect, or issue.
4. Refund Approval & Processing
- Once your refund request is reviewed and approved, the refund will be issued using the original payment method.
- Processing time may vary depending on your payment provider, but generally refunds are completed within 7–14 business days.
5. Exchanges & Replacements
- If a product is defective or damaged, you may request a replacement instead of a refund.
- Exchanges are subject to product availability.
6. Shipping Costs
- Shipping costs are non-refundable unless the refund is due to an error on Nomia’s part (e.g., wrong or damaged product shipped).
- Customers may be responsible for return shipping fees unless otherwise stated.
7. Contact Information
For all refund requests, please contact Nomia Customer Support:
Email: whizzy1919@gmail.com
Phone: 08068365079
Address: Suite 12, Innovation Hub Plaza, Opposite Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria
By shopping with Nomia, you agree to this Refund Policy as of January 3, 2026.
